TERMS AND CONDITIONS

1. DEFINITIONS 

In these Terms and Conditions: 

"BOC" refers to Bee Oven Cleaning, The Sole Trading Business of Mr Mark Beevers. 

"Customer" is the individual or organisation who makes a booking with BOC. 

"Booking" means the agreement to use our services on one particular occasion, either verbally or in writing. 

"Oven Cleaning" describes any oven cleaning service provided by BOC, including single, double, range or "Aga" oven cleaning, microwave and combination oven cleaning, hob or extractor fan cleaning. 

"Appliance" refers to any electric, gas or oil powered single, double, range or "Aga" oven, microwave and combination oven, cooking hob or extractor fan. 

2. BOOKINGS 

All bookings for oven cleaning are made on these Term and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of BOC by an authorised signatory. 

3. PRICING & PAYMENTS TERMS 

3a. Price Changes and VAT 

All prices are subject to change. Existing customers will be given notice of any price changes at the time of booking. 

No VAT is added to the price BOC quotes to the customer. 

Prices are quoted on the information given at the time of the booking and can change if on arrival with the customer, the service is different to the one the customer quoted. 

3b. Payment Method 

BOC customers may pay by Sterling cash, cheque, or BACS credit payment; customers making payment by BACS should complete the transaction on the day of their clean. 

If the customer wishes to leave the BOC specialist at the property to complete work while they are not present, payment must be made prior to the customer leaving. If payment is not left BOC are advised to leave the property and not to carry out the oven cleaning service. The customer will then be charged a full cancellation fee. 

4. CANCELLATION, RESCHEDULING AND THE NON DELIVERY OF SERVICES

4a. Customer Cancellation

Where a booking is cancelled or postponed less than 12 hours prior to the appointment, BOC reserve the right to charge 50% of the booked work value.

4b. Customer Non Attendance

Where a customer has agreed a booking with BOC and fails to be in attendance, or fails to provide access to the property, BOC will only wait 15 minutes after agreed booking time, unless the customer has contacted BOC prior to the booking to advise of any delay. 

Where a customer fails to attend the agreed booking, there is a fee payable of 100% of the booked work value.

4c. Customer Rescheduling

Where three consecutive booked appointments are cancelled or postponed in succession, BOC reserve the right to not attend any further appointments.

4d. Non Attendance

BOC will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).

In such circumstances BOC will endeavour to arrange an alternative booking suitable to both parties for the performance of services. Where BOC fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall BOC be liable for any other losses including loss of profit or consequential loss.

4e. Consumer Protection (Distance Selling) Regulations 2000

Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the oven clean has commenced.

4f. Failure to pay Cancellation, Rescheduling or Non Attendance Fees

Any fee should be paid to BOC within 7 days by payment details provided. Failure to make payment will result in interest being charged at 3% above the prevailing base rate of the Bank of England, and your information being passed on to a Third Party debt collection agency that has a right to add an extra fee to cover their costs.

5. WORKING CONDITIONS

In order to protect BOC, they are instructed not to enter an environment considered to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to the customer.

In this event the customer will be charged 100% of the booked work value.

BOC request that customers are present on the very first visit if BOC have not visited before. If this is not possible, BOC cannot be held liable for any damage to the property BOC may find on their visit.

If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the booked work value.

Any and all electric, gas or oil supply must be in fully working order and the appliance must be in fully working condition to allow BOC to clean. BOC will also require a hot and cold water supply to allow completion of the oven clean. Failure in BOC not being able to complete clean due to any of these factors may result in a fee.

6. USE OF CUSTOMERS' EQUIPMENT

BOC are strictly instructed not to use any of your personal equipment while in your home. BOC will ask to use your water supply to complete the oven clean. If you agree to permit BOC to use any of your personal equipment or telephone, BOC will not be liable for any costs that occur.

7. LIABILITY

7a. Key Holding

BOC undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by BOC, we will make appropriate arrangements as soon as reasonably possible. Keys left in a safe place by customers for BOC to gain access are entirely at the customers own risk.

7b. Liability for Death or Personal Injury

Nothing in this contract shall limit or exclude BOC liability for death or personal injury caused by negligence.

8. COMPLAINTS

In the event of you being dissatisfied with the service you have received from BOC, you should contact BOC within 48 hours. BOC will endeavour to ensure all your concerns and complaints are resolved quickly and amicably with BOC. BOC will not be liable for any additional costs that may be imposed by a third party.

9. COMPENSATION

9a. Damage to or Loss of Property

In the event of damage or loss as a result of negligence, the liability of BOC shall be limited (at BOC discretion) to repair or the replacement cost of the item, taking into account its age and condition. BOC shall not in any event be liable for any loss of profit or consequential loss.

9b. Claiming Compensation

Any claim for compensation must be notified to BOC as soon as possible and in any event within 4 days of the damage occurring.

10. USE OF CUSTOMER DATA

BOC will not sell or otherwise share customer data with any third party saved where required for audit and taxation purposes. The information you give will be held and used by BOC to perform the business for which we are registered. This may include sending you periodic reclean reminder notices, or details of BOC services which may be of interest to you. If you do not wish to be contacted about offers please contact BOC and you will be taken off our mailing list.

Registered Office: 40 Honeysuckle Close, Winchester, Hampshire, SO22 4QQ

Tel: 01962 870192

E-mail: mark@beeovenclean.co.uk

Version dated 15 October 2018